Shipping & Return Policy

Effective Date: AUG 13, 2015

Thank you for shopping with TWO SIMPLE CLOTHING LLC (“we,” “our,” or “us”). This Shipping & Return Policy outlines important information regarding order processing, shipping, delivery, returns, exchanges, and refunds for purchases made through our website.

1. Order Processing

Orders are typically processed within 2–7 business days after payment confirmation unless otherwise stated on the product page.

Please note:

  • Processing times may increase during product launches, holidays, restocks, pre-orders, or promotional periods.
  • Business days do not include weekends or holidays.
  • Customers will receive a confirmation email once their order has shipped.

2. Shipping

We currently ship within the United States and select international locations.

Estimated Shipping Times

Shipping delivery estimates may vary based on carrier delays, location, weather conditions, and customs processing.

Domestic Shipping (U.S.)

  • Standard Shipping: 8-10 business days
  • Expedited Shipping: 5-8 business days

International Shipping

  • Estimated delivery: 15–21 business days

International customers are responsible for:

  • Customs fees
  • Import taxes
  • Duties
  • Additional carrier charges imposed by their country

These charges are not included in product or shipping prices.

3. Tracking Information

Once your order ships, you will receive a tracking number via email. Tracking updates are provided directly by the shipping carrier.

Please allow up to 48 hours for tracking information to update.

4. Lost, Delayed, or Stolen Packages

TWO SIMPLE CLOTHING LLC is not responsible for:

  • Carrier shipping delays
  • Lost packages marked as delivered
  • Incorrect shipping addresses entered by customers
  • Stolen packages after confirmed delivery

If you experience an issue with delivery, please contact the shipping carrier directly first. We will do our best to assist when possible.

5. Address Changes

Customers are responsible for ensuring shipping information is accurate before completing checkout.

We cannot guarantee address changes once an order has been placed.

6. Returns

We accept returns on eligible items within 5 days of delivery unless otherwise stated.

To qualify for a return:

  • Items must be unworn, unused, and unwashed
  • Items must be in original condition
  • Original tags and packaging must be included
  • Proof of purchase is required

7. Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

  • Limited edition releases
  • Sale or discounted items
  • Custom products
  • Gift cards
  • Worn, washed, or damaged items
  • Items marked FINAL SALE

8. Exchanges

If inventory is available, we may offer exchanges for:

  • Different sizes
  • Defective items
  • Incorrect items received

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

9. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 2 days of delivery with:

  • Your order number
  • Photos of the item and packaging
  • Description of the issue

We will review and resolve eligible claims as quickly as possible.

10. Refunds

Once your return is received and inspected, approved refunds will be issued to the original payment method.

Please allow:

  • 5–10 business days for processing
  • Additional time depending on your bank or payment provider

Original shipping costs are non-refundable unless required by law.

11. Pre-Orders

Items marked as PRE-ORDER have estimated shipping windows and may experience delays.

If your order contains both in-stock and pre-order items, your shipment may be held until all items are available unless otherwise stated.

12. Rental Marketplace Disclaimer

For rental marketplace transactions hosted on our platform:

  • Individual property owners or hosts may maintain separate cancellation, refund, or booking policies.
  • Users are responsible for reviewing listing-specific policies before booking.
  • TWO SIMPLE CLOTHING LLC may act solely as a platform provider and is not responsible for disputes between users unless otherwise required by law.

13. Contact Us

For questions regarding shipping, returns, or exchanges, contact:

TWO SIMPLE CLOTHING LLC
Email: twosimpleclothingco@gmail.com
Website: www.twosimpleclo.com

Terms & Conditions

Effective Date: AUG, 2015

Welcome to the website operated by TWO SIMPLE CLOTHING LLC (“Company,” “we,” “our,” or “us”). These Terms & Conditions (“Terms”) govern your access to and use of our website, products, services, online store, rental marketplace platform, community features, and related services.

By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. Eligibility

By using this website, you represent that:

  • You are at least 18 years old or have permission from a parent or legal guardian
  • You are legally capable of entering into binding agreements
  • You will use the website in compliance with all applicable laws

2. Products & Services

TWO SIMPLE CLOTHING LLC may offer:

  • Apparel and merchandise
  • Limited edition product releases
  • Online content and community features
  • Rental marketplace listings
  • Membership or subscriber-based experiences

We reserve the right to:

  • Modify or discontinue products or services
  • Limit quantities available for purchase
  • Refuse service to anyone at our discretion

3. Orders & Payments

By placing an order, you agree that:

  • All billing information provided is accurate
  • You are authorized to use the payment method submitted
  • Prices may change without notice

Orders are subject to:

  • Availability
  • Fraud review
  • Payment authorization

We reserve the right to cancel or refuse any order at any time.

4. Shipping & Delivery

Shipping estimates are not guaranteed. TWO SIMPLE CLOTHING LLC is not responsible for:

  • Shipping carrier delays
  • Lost or stolen packages after confirmed delivery
  • Incorrect shipping information provided by customers

Additional details regarding shipping and returns are outlined in our Shipping & Return Policy.

5. Returns & Refunds

Returns, exchanges, and refunds are governed by our Shipping & Return Policy.

Certain items may be marked as:

  • Final sale
  • Non-refundable
  • Limited release

Those items are not eligible for return or exchange unless required by law.

6. User Accounts

Users may create accounts to:

  • Place orders
  • Save preferences
  • Participate in community features
  • Manage rental listings

You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activity occurring under your account

We reserve the right to suspend or terminate accounts that violate these Terms.

7. User-Generated Content

Users may submit:

  • Reviews
  • Photos
  • Comments
  • Rental listings
  • Community posts

By submitting content, you grant TWO SIMPLE CLOTHING LLC a non-exclusive, royalty-free, worldwide license to use, reproduce, display, and distribute that content for business and promotional purposes.

You agree not to post content that:

  • Is unlawful
  • Infringes intellectual property rights
  • Contains harassment, hate speech, or harmful material
  • Is fraudulent or misleading

We reserve the right to remove content at our discretion.

8. Rental Marketplace Disclaimer

TWO SIMPLE CLOTHING LLC may provide a platform allowing users to create or browse rental listings.

We do not guarantee:

  • Accuracy of listings
  • Availability
  • User conduct
  • Property conditions
  • Booking outcomes

Transactions between users are conducted at their own risk unless otherwise stated.

9. Intellectual Property

All website content, including but not limited to:

  • Logos
  • Graphics
  • Designs
  • Product images
  • Branding
  • Text
  • Videos
  • Website design

are owned by or licensed to TWO SIMPLE CLOTHING LLC and protected under intellectual property laws.

You may not reproduce, distribute, modify, or exploit our content without written permission.

10. Prohibited Uses

You agree not to:

  • Use the site for unlawful purposes
  • Attempt to gain unauthorized access to systems
  • Interfere with website functionality
  • Upload malicious code
  • Resell or exploit website content without authorization
  • Use bots, scraping tools, or automated systems without permission

11. Disclaimer of Warranties

The website and services are provided “AS IS” and “AS AVAILABLE” without warranties of any kind, express or implied.

We do not guarantee:

  • Uninterrupted access
  • Error-free operation
  • Accuracy of information
  • Security against all vulnerabilities

12. Limitation of Liability

To the fullest extent permitted by law, TWO SIMPLE CLOTHING LLC shall not be liable for:

  • Indirect damages
  • Consequential damages
  • Lost profits
  • Data loss
  • Business interruption
  • Personal injury related to use of the website or products

Our total liability shall not exceed the amount paid by the customer for the applicable purchase.

13. Indemnification

You agree to defend, indemnify, and hold harmless TWO SIMPLE CLOTHING LLC and its affiliates from any claims, damages, liabilities, costs, or expenses arising from:

  • Your use of the website
  • Violation of these Terms
  • Violation of applicable laws
  • User-generated content submitted by you

14. Third-Party Services & Links

Our website may contain links to third-party websites or services. We are not responsible for:

  • Third-party content
  • Policies
  • Transactions
  • Practices

Use of third-party services is at your own risk.

15. Privacy

Your use of the website is also governed by our Privacy Policy.

16. Changes to These Terms

We reserve the right to modify these Terms at any time. Updated Terms will be posted on this page with a revised effective date.

Continued use of the website after changes constitutes acceptance of the revised Terms.

17. Governing Law

These Terms shall be governed by and interpreted under the laws of the State of Texas, without regard to conflict of law principles.

18. Contact Information

For questions regarding these Terms & Conditions, contact:

TWO SIMPLE CLOTHING LLC

Email: twosimpleclothingco@gmail.com
Website: www.twosimpleclo.com