Shipping & Return Policy

Effective Date: AUG 13, 2015

Thank you for shopping with TWO SIMPLE CLOTHING LLC (“we,” “our,” or “us”). This Shipping & Return Policy outlines important information regarding order processing, shipping, delivery, returns, exchanges, and refunds for purchases made through our website.

1. Order Processing

Orders are typically processed within 2–7 business days after payment confirmation unless otherwise stated on the product page.

Please note:

  • Processing times may increase during product launches, holidays, restocks, pre-orders, or promotional periods.
  • Business days do not include weekends or holidays.
  • Customers will receive a confirmation email once their order has shipped.

2. Shipping

We currently ship within the United States and select international locations.

Estimated Shipping Times

Shipping delivery estimates may vary based on carrier delays, location, weather conditions, and customs processing.

Domestic Shipping (U.S.)

  • Standard Shipping: 8-10 business days
  • Expedited Shipping: 5-8 business days

International Shipping

  • Estimated delivery: 15–21 business days

International customers are responsible for:

  • Customs fees
  • Import taxes
  • Duties
  • Additional carrier charges imposed by their country

These charges are not included in product or shipping prices.

3. Tracking Information

Once your order ships, you will receive a tracking number via email. Tracking updates are provided directly by the shipping carrier.

Please allow up to 48 hours for tracking information to update.

4. Lost, Delayed, or Stolen Packages

TWO SIMPLE CLOTHING LLC is not responsible for:

  • Carrier shipping delays
  • Lost packages marked as delivered
  • Incorrect shipping addresses entered by customers
  • Stolen packages after confirmed delivery

If you experience an issue with delivery, please contact the shipping carrier directly first. We will do our best to assist when possible.

5. Address Changes

Customers are responsible for ensuring shipping information is accurate before completing checkout.

We cannot guarantee address changes once an order has been placed.

6. Returns

We accept returns on eligible items within 5 days of delivery unless otherwise stated.

To qualify for a return:

  • Items must be unworn, unused, and unwashed
  • Items must be in original condition
  • Original tags and packaging must be included
  • Proof of purchase is required

7. Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

  • Limited edition releases
  • Sale or discounted items
  • Custom products
  • Gift cards
  • Worn, washed, or damaged items
  • Items marked FINAL SALE

8. Exchanges

If inventory is available, we may offer exchanges for:

  • Different sizes
  • Defective items
  • Incorrect items received

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

9. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 2 days of delivery with:

  • Your order number
  • Photos of the item and packaging
  • Description of the issue

We will review and resolve eligible claims as quickly as possible.

10. Refunds

Once your return is received and inspected, approved refunds will be issued to the original payment method.

Please allow:

  • 5–10 business days for processing
  • Additional time depending on your bank or payment provider

Original shipping costs are non-refundable unless required by law.

11. Pre-Orders

Items marked as PRE-ORDER have estimated shipping windows and may experience delays.

If your order contains both in-stock and pre-order items, your shipment may be held until all items are available unless otherwise stated.

12. Rental Marketplace Disclaimer

For rental marketplace transactions hosted on our platform:

  • Individual property owners or hosts may maintain separate cancellation, refund, or booking policies.
  • Users are responsible for reviewing listing-specific policies before booking.
  • TWO SIMPLE CLOTHING LLC may act solely as a platform provider and is not responsible for disputes between users unless otherwise required by law.

13. Contact Us

For questions regarding shipping, returns, or exchanges, contact:

TWO SIMPLE CLOTHING LLC
Email: twosimpleclothingco@gmail.com
Website: www.twosimpleclo.com

Privacy Policy

Effective Date: AUG, 2015

Welcome to TWO SIMPLE CLOTHING LLC (“Company,” “we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, use our services, purchase products, create an account, participate in our community features, or interact with our rental marketplace platform.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information
  • Username and password
  • Profile information
  • Social media handles (if voluntarily submitted)

Account & Login Information

When you create an account, we may collect:

  • Login credentials
  • Account preferences
  • Saved items
  • Order history
  • Rental listing information

Payment Information

Payments are processed securely through third-party payment processors. We do not store full payment card information on our servers.

User-Generated Content

We may collect content you upload or submit, including:

  • Product reviews
  • Rental property listings
  • Photos
  • Messages
  • Comments
  • Community submissions

Automatically Collected Information

We may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Time spent on pages
  • Referral URLs
  • Cookie identifiers

2. Cookies & Tracking Technologies

We use cookies, pixels, analytics tools, and similar technologies to:

  • Improve website functionality
  • Analyze website traffic
  • Personalize user experience
  • Remember preferences
  • Deliver marketing and advertising content

You may disable cookies through your browser settings; however, some website features may not function properly.

3. How We Use Your Information

We may use your information to:

  • Process orders and payments
  • Provide customer support
  • Create and manage user accounts
  • Operate the rental marketplace
  • Send transactional emails
  • Send newsletters and marketing communications
  • Improve our website and services
  • Detect fraud or security issues
  • Comply with legal obligations

4. Email Marketing & Communications

By subscribing to our newsletter or creating an account, you may receive:

  • Promotional emails
  • Product announcements
  • Brand updates
  • Community news
  • Marketing campaigns

You may unsubscribe at any time using the unsubscribe link included in our emails.

5. Sharing of Information

We may share information with:

  • Payment processors
  • Shipping providers
  • Analytics providers
  • Marketing service providers
  • Hosting providers
  • Legal authorities when required by law

We do not sell your personal information to third parties.

6. Rental Marketplace Information

For users participating in our rental marketplace platform, we may collect and display:

  • Property descriptions
  • Listing photos
  • Pricing information
  • Availability calendars
  • Contact details provided by users

Users are responsible for ensuring that submitted listing information is accurate and lawful.

7. Data Security

We implement reasonable technical and organizational safeguards designed to protect your information. However, no internet transmission or storage system is guaranteed to be 100% secure.

8. Your Rights & Choices

Depending on your location, you may have rights to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Opt out of marketing communications
  • Request a copy of your data

To exercise these rights, contact us using the information below.

9. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of third parties.

10. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

12. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact:

TWO SIMPLE CLOTHING LLC

Email: twosimpleclothingco@gmail.com
Website: www.twosimpleclo.com